Call Logging Software Solutions
Our call logging software solutions empower you to make informed decisions about your business and help you efficiently manage your business communications. Our solutions are so comprehensive and easy to use that they will deliver measurable results in a very short time by:
Reducing communications costs – See a reduction of up to 20%
Retain Customers by improving customer service
Increase Sales by monitoring and improving your telesales performance
Improve Call Handling Performance
Detect Telephone Fraud early preventing potentially huge expense
Our solutions integrate fully with our call recording systems and with any PBX enabling you to:
Identify unanswered calls
Verify call costs
Identify billing anomalies
Combat telecommunications fraud
Control communications capacity and traffic flows
Generating revenue through call cost mark-up and line rental charges
Deliver organisational, extension and client billing
Optimise staffing levels and efficiency
Our call logging software can effectively monitor an unlimited number of sites centrally. Using the very latest in IP data collection techniques, remote site data can be made available real-time over a LAN or WAN. The system constantly checks for any potential drops in connection so you can be sure that your analysis is correct and up to the minute.
Network Services are available within the UK, Europe and Worldwide.
Our Network Services are Integrated, providing the Total Solution.
Full Compliance to CDM Regulations and Applicable Legislation.
Experience in All Vertical Markets and Industry Sectors.
All Customers will have a Dedicated Account Manager.
Over 70 Directly Employed CSCS Qualified Engineers.
White Label Services available for System Integrators.
Bespoke Framework and Service Level Agreements.
24x7x365 SLA Maintenance Contracts.
Why CDI Group?
100 Directly Employed Staff including Project Managers and Engineers.
Certified by BSI to ISO 9001 Quality Management Standard.
30 Years Plus Experience in Data and Telephone Networks.
Certified by the World’s Leading Cabling Manufactures.
NICEIC Approved Contractor – ECA Members.
Constructionline Approved Contractor.
SafeContractor Approved Contractor.
Prince2 Qualified Project Managers.
CHAS Approved Contractor.
CDI Group Limited
5-7 Melchett Road
Kings Norton Business Centre
Telephone: 0845 130 8444
VAT Number: GB 558913013
Company Reg Number: 02440478