Call Recording Software | CDI Group Call Recording | CDI Group
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Call Recording Software

Call Recording Management Software

 

Many types of organisations can benefit from using call recording software

In particular, there are obvious advantages for legal firms, insurance companies, call centres, public agencies, health centres/doctors surgeries and any FSA regulated company that is legally bound to record calls.

 

However, call recording is vital for any organisation that is serious about:

Resolving “who said what” disputes

Telesales and marketing training

Confirming quantities and specifications of an order

Staff protection from abuse

Litigation purposes, can be used in a UK court

Monitoring staff performance

Monitoring customer care

 

Our call recording software can be used to record an unlimited number of sites with web access to any recording. The solution is deployed at each local site, each site can also have their own individual recording through the client application or via a web browser.

Organisations ARE permitted to record their customers’ calls, provided that they comply with the Privacy of Messages condition of two major telecoms class licenses: Self‐Provision (SPL) and Telecommunication Services (TSL) licenses. The most fundamental requirement is that every reasonable effort is made to inform all parties to a telephone conversation that it may or will be recorded, silently monitored or intruded into. Ofcom also suggests that staff are given access to a telephone from which their calls will not be recorded.

Comprehensive features

Standalone (extension integration optional)

ISDN30 call recording

Encryption

Call evaluation

Evaluation, feedback, results and audit reports

Call tagging/notation

trim and extract

Audit trail of user access and playback

Extension tagging

Live dashboard with trunk/ddi info.

Start/Stop and Pause using DTMF

Automatic Stop/Start with optional CTI

 

Our call recording software ensures all of the recordings are securely held in an encrypted format which gives compliance with Policy Statement 08/1 by the FSA. PCI compliant Stop and Start of the record is achievable using the built in DTMF support or by integration with CRM or our CTI products.


business-benefits

Business Benefits

Network Services are available within the UK, Europe and Worldwide.

Our Network Services are Integrated, providing the Total Solution.

Full Compliance to CDM Regulations and Applicable Legislation.

Experience in All Vertical Markets and Industry Sectors.

All Customers will have a Dedicated Account Manager.

Over 70 Directly Employed CSCS Qualified Engineers.

White Label Services available for System Integrators.

Bespoke Framework and Service Level Agreements.

24x7x365 SLA Maintenance Contracts.

why-cdi-group

Why CDI Group?

100 Directly Employed Staff including Project Managers and Engineers.

Certified by BSI to ISO 9001 Quality Management Standard.

30 Years Plus Experience in Data and Telephone Networks.

Certified by the World’s Leading Cabling Manufactures.

NICEIC Approved Contractor – ECA Members.

Constructionline Approved Contractor.

SafeContractor Approved Contractor.

Prince2 Qualified Project Managers.

CHAS Approved Contractor.