CDI Group is pleased to announce the award of a minimum 3 years framework contract to furnish Birmingham City Councils Network Cabling requirements; this will entail maintaining the existing infrastructure as well as providing new ones.
Service Birmingham is an innovative, unique strategic partnership between Birmingham City Council and Capita which will support the transformation in the way the Council works; this strategic partnership forms part of the Council’s objective to find better and more innovative ways of delivering services for the benefit of employees and citizens.
It is hoped that the contract with Service Birmingham will create a fit-for-purpose infrastructure, deliver excellent and consistent service levels and support fully the transformation objectives of the Council. Through the adoption of best practice and unparalleled investment in people, CDI and Service Birmingham will create a culture of high expectations and high delivery. We will remove ICT as a perceived barrier to improvement and promote it as an enabler of transformation and improvement of Council Services
The principle of this Joint Venture focuses on the provision of cost effective sector leading ICT services coupled with consistent quality of workmanship and the support of the Council in achieving its Business Transformation objectives.
Service Birmingham’s aim is to deliver a world-class ICT Service to Birmingham City Council. By introducing industry best practice supported by widely recognized methodologies, they will create a fit-for-purpose infrastructure to support the delivery of a consistent and reliable service. ICT will become a platform to enable the Council’s transformed services.
Through the significant investment in people Service Birmingham will create an inclusive culture with high expectations and devolved accountability they will support and enable the Council’s transformation, providing skills and resource for the Council to employ so they can enable their vision for Birmingham City.
It is through CDI that Service Birmingham will enable this vision and it is through Service Birmingham that our people will gain a pride in delivering quality services and of being part of a successful organisation.
CDI have set up a dedicated Service Desk, this will be the single point of contact for all requests and queries, our service management processes will establish better control over the services and reduce the effort required to resolve problems. Desk top support will be provided by a single team and the processes will be streamlined with the deployment of remote management tools to facilitate speedy resolution of incidents. Customers both internal and external will see: IT delivered to demanding service levels and key performance indicators, improved response to calls and knowledgeable well trained service desk staff and engineers.